Frequently Asked Questions
Most frequent questions and answers
How do I place an order?
You can place an order directly through our website, www.cms.aurainteriors.pk. Simply browse our collections, add your desired items to the cart, and proceed to checkout where you will fill in your details and payment information.
What materials do you use for your furniture?
We use a range of high-quality materials, including imported sintered stone, genuine leather, premium upholstery fabrics, solid wood (oak, teak, sheesham, etc.), and durable high-gloss and matte laminates for our modular units. Specific materials are listed on each product page.
Do you offer custom furniture design services?
Yes, we specialize in customized furniture, including modular kitchens and bespoke dining tables. Please contact our design team via email at care@cms.aurainteriors.pk or call us at 0092-300-2444-377 to schedule a consultation.
Can I modify or cancel my order after placing it?
- In-Stock Items: Modifications or cancellations may be possible within 24 hours of placing the order. Please contact us immediately.
- Custom/Made-to-Order Items: Once production has begun (usually within 48 hours), these orders cannot be modified or canceled.
What are your delivery charges?
Delivery charges vary based on the size and weight of the furniture and your shipping address. The final delivery cost will be calculated and displayed at checkout before you finalize your payment.
How long does delivery take?
- In-Stock Furniture: Typically delivered within 8 to 10 business days.
- Custom/Made-to-Order Items: Production and delivery can take 4-8 weeks, depending on the complexity of the design and material availability. You will be provided with an estimated timeline upon order confirmation.
How accurate are the product colors shown online?
We strive for color accuracy, but actual colors may vary slightly due to monitor settings, screen resolution, and photographic lighting. We recommend viewing our furniture in different settings where possible.
Do you offer product warranties?
Yes, AURA Interiors offers a limited warranty against manufacturing defects on all furniture items. The specific duration and terms of the warranty are outlined on each product page.
How do I initiate a warranty claim?
If you believe your product has a manufacturing defect covered under warranty, please contact our support team at care@cms.aurainteriors.pk with your original order number, a detailed description of the issue, and clear photographs.
What should I do upon delivery?
Please inspect all packages and furniture items carefully before signing the delivery receipt.
- Damaged Goods: If you notice any visible damage, DO NOT sign the receipt without clearly noting the damage on the courier’s paperwork. Contact us immediately.
- Minor Imperfections: Due to the use of natural materials (wood, stone), minor variations are normal and not considered defects.
What is your return and exchange policy?
Our policy regarding returns, refunds, and exchanges is outlined in detail in our separate [Returns Policy Page] , which is incorporated into these Terms by reference. Key points:
- Custom-made or personalized furniture orders are typically non-refundable and non-exchangeable.
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard), bank transfers.